Irrespective of the fact that the hosting service provided by the different companies is almost the same, every provider has a customized platform with its own tweaks and different ways to carry out specific procedures. In cases like this, an information-laden knowledge base would be unbelievably useful both for persons with zero previous experience and for technically capable users who will eventually discover how particular operations are executed, but will waste time meanwhile. The objective of such a knowledge base is to make the service fast and simple to use, sparing users time and energy. The consequence is more gratified clients, since they can quickly find the information they are seeking, and considerably less work for the customer service staff members, because typically most of the queries and problems that customers have are already included in the knowledge base. If the articles themselves are well-written and cover more things, you’ll be able to get to know more not only about your own account, but also about the hosting service in general.

Extensive Online Documentation in Website Hosting

If you have purchased your first website hosting plan from our company or have migrated your site over to us, you will grow accustomed to our services and our in-house created Hepsia hosting Control Panel before you know it thanks to the fact that we have prepared an in-depth web-based knowledge base where you can find all the information that you will ever need – both general info regarding the service as a whole and more specific info about the separate functions that you can make use of and the problems that you could chance upon. The articles themselves are located in 2 places. The complete article list can be accessed via the Control Panel’s Help section. You can read articles that are dedicated to the different functions in every Control Panel section as well. You can learn how to do de facto everything, from enabling an .htaccess file to managing an electronic mailing list, and all the articles feature thorough guides, so you won’t ever get puzzled because of an ambiguous text. Needless to say, if you encounter a more specific obstacle and you can’t find anything about it in our knowledge base, you can get in touch with our client care staff representatives 24x7.

Extensive Online Documentation in Semi-dedicated Hosting

The Help section of the Hepsia Control Panel, which is included in our Linux semi-dedicated hosting packages, will allow you to access the elaborate online help documentation that we’ve prepared for you. The articles feature generic information about our services, how-to manuals about the separate features that you can make use of, as well as troubleshooting instructions that can help you fix common issues that you might face. The topics that we’ve covered include de facto everything, from uncomplicated things such as how to host a new domain name in your account, to more complex ones such as which SSH commands can be executed on the servers. Relevant articles about the features of a particular section of the Control Panel will always be available in the right corner of the page that you are on, while the entire article archive is accessible through the dedicated Help section.