A ticketing system is the most common medium of communication that web hosting companies offer to their customers. It is most often part of the billing account and is the most efficient way to deal with an issue that takes a certain amount of time to investigate or that needs to be forwarded to an administrator. In this way, all replies contributed by either side will be kept in the same place in the event that somebody else wants to work on the issue in question and the info already exchanged in the ticket will be accessible to all parties. The disadvantage of deploying a ticketing system with most hosting platforms is that it’s not included in the web hosting Control Panel, which implies that you will have to sign in and out of at least 2 accounts to carry out a particular task or to reach the company’s customer service staff. In case you want to administer several domain names and each one is hosted in a different account, you will need to use an even larger number of accounts at the same time. On top of that, it could take a considerable length of time for the provider to answer your ticket requests.

Integrated Ticketing System in Website Hosting

Our Linux website hosting packages come with an integrated support ticket system, which is an essential part of our custom-developed Hepsia Control Panel. In contrast with other analogous tools, Hepsia will enable you to manage everything connected with the web hosting service itself in one place – invoices, website files, e-mails, tickets, etc., eliminating the necessity to log in and out of different admin interfaces. If you’ve got any technical or pre-sales questions or any problems, you can open a ticket with several clicks without needing to log out of your hosting Control Panel. During the process, you can choose a category and our system will present you with a number of informational articles, which will give you additional info and which may help you fix any specific problem even before you send a ticket. We guarantee a ticket response time of no more than 60 minutes, even if it is a weekend or a public holiday.

Integrated Ticketing System in Semi-dedicated Hosting

The Hepsia Control Panel, which is included with all our Linux semi-dedicated hosting packages, was built with the belief that you should be able to manage everything related to your account from a single place and the support tickets are not an exception. Our ticketing system is built into the Hepsia Control Panel, so, in case you’ve got an inquiry or run into an issue, you can touch base with our help desk team representatives right away without having to log in to another admin interface. You can look through your files or check different settings in your account while you post a new ticket or read the reply to an older one. If you have a multitude of tickets and you’d like to track down a given one, you can take advantage of the clever search functionality, which is available in the Help section. We guarantee that you will obtain an answer in no more than 60 minutes irrespective of the essence of your question or problem.