Client Support Channels
A One–Hour Support Ticket Response Guarantee
All your support requests will be attended to in no more than 60 min after the ticket or email has been submitted. If your issue calls for further assistance from a server admin, we’ll forward the support ticket or the e–mail to the person in charge and will leave a comment to inform you that more time will be needed for discovering the optimal solution. And if you order the Administration Services package, any of the services included there will be completed whenever you want.
A Topflight Help Desk Service
We will be at your disposal 24x7 to respond to any inquiries that you may have about our Hosting Control Panel or any of the apps that we have installed on your behalf on the dedicated server. If you also require help with server admin tasks, you can make use of our Administration Services package, which includes backup storage space, OS updates on a weekly basis, server monitoring and rebooting procedures, as well as software installation and troubleshooting services
A User–Friendly Help Area
Our Hosting Control Panel has been pre–installed for each Linux dedicated servers hosting package. Among its functions is a very handy integrated knowledge base that will walk you step by step on all the tasks that you can perform. Most of the how–to articles also video versions which show all the tasks that you can perform in a highly illustrative manner. You will find all the help articles and the video tutorials in the upper right corner of each Hosting Control Panel section.