Support

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The client support that you will receive from your website hosting company is really important, regardless of whether you have pre-sales questions and you're not a client yet, or you've got some technical problem with an active account. Timely and clear information regarding a question or an issue will save you lots of time and efforts, not mentioning that this could often be a sign that you are ordering from a genuine web hosting supplier not from a reseller. If you obtain a hosting account via a company that doesn't own its servers and it cannot access them directly, it is likely that you'll wait for a couple of days so as to have a response to your question, thus your web sites may stay offline for quite a while. However, a company which provides numerous means of communication and has a tech support staff available any time will assist you to right away and help you reduce or totally avoid any kind of downtime and prospective losses.

24/7 Customer Support in Website Hosting

We offer 24/7 billing, customer and technical support for all of our Linux website hosting packages. Even if you aren't our client yet and you have questions, we can assist you without delay and give you the needed information, so as to give you a choice to make the best decision when you get a new web hosting account. We are available anytime, including holidays and weekends, and we provide you with several options for communication to get in touch with us - phone, live chat, email messages and support tickets. For your convenience, we now have several telephone numbers globally, so that you can call the one which is closer to you. The maximum response time for the emails and your tickets is 1 hour. The regular response time is no more than 15-20 minutes, so you can forget all about waiting for days to receive support for any kind of task or issue, irrespective of its difficulty.

24/7 Customer Support in Semi-dedicated Hosting

We know how important it is to get well-timed help, especially if your website is not functioning efficiently for some reason. All of our Linux semi-dedicated hosting packages come with 24/7 customer and technical support, thus in case anything happens, you can use various methods to contact us - phone line with a couple of local numbers internationally, live chat, e-mail messages and tickets. The first two choices are for pre-sales, billing and common issues, so that if you don't have an account yet, for instance, you'll be able to receive more details about our solutions, or we can help you with uncomplicated tech matters. The next two options are for solely technical matters or anything which is more time-consuming considering that it's much easier to follow the conversation between you and our technical support crew. The guaranteed maximum answer time for them is only 1 hour, the typical one - 15-20 min, therefore you will not have to wait for a whole day to receive support as you may have to do when using the services of various other service providers.

24/7 Customer Support in Dedicated Hosting

When you buy a dedicated server through our company, you'll be able to get in touch with us anytime using a number of channels and the maximum time that you'll need to wait for an answer is approximately 1 hour, so you can forget all about waiting a whole day. Our customer and technical support service is online 24/7 regardless of whether it's a weekend or a holiday and we can support you with anything relevant to the applications that are pre-installed on your server. To get in touch with us about a tech matter, you are able to open a trouble ticket via the Help section of your billing Control Panel or you could send us an e-mail message. If you have any kind of basic questions or you'd like to find out about our hosting services before you order, you may also employ our live chat or you could call one of the local telephone numbers that we have in various countries around the globe. If you're looking for support for third-party software that you are unable to set up or operate effectively, you are able to add the Managed Services upgrade to your package and our system administrators will assist you.