One-Hour Response Guarantee in Website Hosting
Our Linux website hosting packages come bundled with a 1-hour reply guarantee, which goes to say that no matter what question or issue you may have, we will always be there to help you out. Actually, it rarely takes more than 30 minutes to get an issue fixed or a query answered, and this is valid for both technical and sales matters. Our client service team representatives are available 24/7, even on national holidays and weekends, which suggests that you will receive immediate support whenever you need it. We understand precisely how valuable time can be, so by the time we answer your email or ticket, we will have investigated the matter and, in case we haven’t sorted it out, we will provide you with more info about what you need to do on your end – if the case requires it. With our support service, you can be certain that there will be someone to help you straight away, irrespective of what time of day or night it is.
One-Hour Response Guarantee in Semi-dedicated Hosting
We guarantee that if you submit a customer support ticket from your web hosting Control Panel or write an email associated with your semi-dedicated server, you’ll have an answer within 1 hour max. You can contact us whenever you need with regard to general, technical or billing matters and since we are working 24-7-365, you will always get assistance in a timely fashion. Depending on the particular issue or question, we will provide you with more info, fix the complication if it’s been caused by something that is within our reach or instruct you on how to proceed in case you have to modify some setting for an Internet application that we can’t access. You can forget about waiting around for an entire day for each single response. As it is, in the majority of cases we reply to tickets and emails within twenty to twenty five minutes max.