A live chat is a real-time method of communication between a hosting provider's support crew and its customers. It's a very efficient way to receive some info about the web hosting services or get some issue resolved since you are talking with a live agent. The advantages of using a real-time chat service rather than calling or opening a support ticket are the reduced possibility of mistakes at the time you exchange information such as usernames or domain names, the more rapid response time because the communication is real-time plus the fact that you do not have to stay on the chat all the time - you're able to do something else while the representative investigates the issue in question. In addition, you are able to become a part of a live chat room from any computer which is connected to the world wide web, avoiding the telephone charges that you will need to pay in case you're calling to a different country.

Live Chat Support in Website Hosting

Along with the telephone and ticket support, we provide live chat support as well. You are able to contact us every day, which includes holidays and weekends, and we will give you more information about the Linux website hosting packages that we offer if you are not among our customers yet, or about basic and billing questions when you already have an account. Although for entirely tech issues you will need to open a trouble ticket to the tech support, since such matters require more time to be resolved, you may still get in touch with us on our live chat for some technical info. For instance, we can help you set up an e-mail address in your e-mail client or troubleshoot numerous problems, saving you a long time. Even if our phone lines are already off for the day, you'll be able to speak to a live person.

Live Chat Support in Semi-dedicated Hosting

The live chat support service that we supply is online every single day, even on weekends and holidays. It's the best way to learn more about our Linux semi-dedicated hosting packages if you don't have an account yet or to get a problem resolved in case you're a customer and our customer support agents will assist you live no matter what time of the day you join our chat. If you are hesitating which plan is more suitable for your web sites, if you need advice whether you should order a certain upgrade and how to obtain it or if you've got difficulties installing an e-mail account on your computer system, you will be able to get in touch with us and we'll provide you with the required information straight away. Our live chat is accessible even after our telephone lines go off for the day, so if you have an account with us, you can be certain that you'll always get instant assistance with any kind of question or trouble that comes up.